Claim Non Motor Analyst Staff

Job Description

• Receive, review, and analyze claim documents for Non-Motor Vehicle insurance products, such as Property, Engineering, Liability, and other non-motor insurance classes (excluding Marine insurance).

• Verify the completeness and validity of claim documents in accordance with policy provisions and the company’s internal procedures.

• Analyze the cause of loss and assess the claim amount to determine the validity of the claim.

• Coordinate with Loss Adjusters, Sources of Business (SOB), Insured parties, and related parties to obtain technical information and updates on claim progress.

• Prepare claim analysis reports and provide recommendations for claim payment, rejection, or further investigation to the supervisor.

• Ensure that the claim process is carried out in accordance with the Service Level Agreement (SLA) and the company’s service standards.

• Maintain good communication with the Insured, Sources of Business, and internal parties to ensure clarity and the smooth handling of the claim process.

• Conduct site surveys, if required.

• Monitor and follow up on claim progress.

• Handle customer complaints and provide appropriate resolutions to such complaints

Benefits

Job Requirements

• Bachelor’s Degree (S1) in Engineering (Mechanical/Civil) or Insurance is preferred.

• Minimum 2 years of working experience in handling non-motor claims in an Insurance Company or Loss Adjuster company.

• Possesses good communication and interpersonal skills (able to negotiate professionally), teamwork, and integrity.

• Has a good understanding of the fundamentals of insurance.

• Possesses good English proficiency, including the ability to write in English.